In order to change any of the settings, including the password and/or greeting, you must first access your voicemail system either by calling your phones extension (Option 1) or directly from your deskphone (Option 2).


Option 1: Accessing Voicemail by calling your extension:

  • Pick up the handset or press the speaker phone button. 
  • Dial your extension number.
  • Press the asterisk (*) key during the greeting.
  • Enter your voicemail password followed by the pound (#) key.


Option 2: Accessing Voicemail from your deskphone:

  • Pick up the handset or press the speaker phone button. 
  • Next press the Voicemail button. 
  • Dial your extension number.
  • Press the asterisk (*) key during the greeting.
  • Enter your voicemail password followed by the pound (#) key.


Changeable Settings:

Changing the Voicemail Password

  • From the main voicemail menu, press 7 for mailbox options.
  • Press 4 to change your password.
  • Follow the prompts to enter and confirm your new password.

Changing the Voicemail Greeting

  • From the main voicemail menu, press 7 for mailbox options.
  • Press 1 to record a personal greeting.
  • Follow the prompts to record your new greeting.
  • Press the pound (#) key to end the recording.
  • Press 1 to accept the recording, or follow the prompts to re-record if necessary.


Exiting Voicemail

  • Press the asterisk (*) key to return to the main menu.
  • Hang up the handset or press the speakerphone button to end the session.