FAQ

Willoway Office365 Multifactor Authentication (MFA)
Getting Started:  Please close any open Office365 apps, like Outlook, Excel, Word and Microsoft Teams before you begin.  This will make it easier for...
Fri, 20 May, 2022 at 12:41 PM
Add Signature to Outlook Mobile
Create an Email Signature in Your Outlook Mobile App  Step 1: Open the Outlook app, then tap your profile icon in the upper-left corner. (In older iOS v...
Fri, 20 May, 2022 at 9:17 AM
How to Setup/Check Your Desk Phone Voicemail & Greeting
When you are first given a voicemail account you will need to setup an access password and personal greeting.  All account passwords will start as the exten...
Mon, 22 Jan, 2024 at 3:03 PM
How can I create a shortcut to UKG?
If you're trying to create a shortcut to the UKG Portal you've come to the right place.  There are several different options so I'm going to cov...
Wed, 15 Sep, 2021 at 1:08 PM
How can I check my email or use Office 365 online?
Do you need to use the online Office 365 apps for email, spreadsheets, word documents and more?  You've come to the right place! You can login and c...
Tue, 31 Aug, 2021 at 2:37 PM
How do I check my support request?
Do you want to check the status of your existing helpdesk ticket?  It's easy, simply visit the helpdesk portal at http://help.wwninc.com. The first ...
Wed, 25 Jan, 2023 at 8:59 AM
How do I put in a support request?
Need help?  Great, you're in the right place. You can get help here in 1 of 2 ways, an email, or the helpdesk website. 1.  Send an email to help...
Tue, 31 Aug, 2021 at 10:02 AM
How do I setup my UKG account and access the portal?
UKG ProTM Portal Access for Willoway Nurseries & Premier Plant Solutions Employees To access our new UKG Pro portal to view your pay, personal, and ...
Mon, 30 Aug, 2021 at 7:00 AM
How to connect to VPN when away from the office.
NOTICE: You can not connect to the VPN if you're connected to Willoway's network.  It won't work.  These instructions are mean...
Thu, 19 Aug, 2021 at 1:08 PM