FAQ

How to Set a Scanned File Name
First, start an Easy Scan- Second, select Detail and confirm with ‘Yes’- Third, make sure that you are set to scan to a Network Folder- ...
Tue, 25 Feb, 2025 at 3:35 PM
How to Report a Phishing Email in Outlook
First, go to the email you suspect of phishing. Do not click on any link or attachments in the email. Depending on which version of outlook you are using, ...
Mon, 2 Jun, 2025 at 12:44 PM
Recover a Deleted Email
1. Go to your Deleted Items 2. Right-Click the reported email and select Move 3. From the Move list, please select Inbox 4. Check your inbox and the ema...
Mon, 11 Nov, 2024 at 12:21 PM
Changing Mailbox Settings, Greeting and Password on your deskphone
In order to change any of the settings, including the password and/or greeting, you must first access your voicemail system either by calling your phones ex...
Tue, 1 Oct, 2024 at 1:13 PM
Passwords Requirements - Strong Passwords and Password Safety
One of the most important ways to ensure that your account is safe and secure is to protect your passwords. Follow these requirements to help protect Willow...
Tue, 12 Nov, 2024 at 7:51 AM
How to Setup Out of Office in Outlook
Computer Outlook Go to File: Under “Info” select “Automatic Replies (Out of Office)”  Then fill out the appropriate sections (Dates yo...
Fri, 5 Apr, 2024 at 2:40 PM
Duo Mobile Instructions
First, you will want to install the Duo Mobile Applications-   After it successfully installs, go to the text message from Duo you received and cli...
Mon, 11 Sep, 2023 at 1:10 PM
How to Manage Quarantine Emails (Barracuda Networks Email Protection)
Barracuda is used to help fight malware, spam, and phishing messages from reaching your inbox. In this article, we will go through the steps to manage incom...
Mon, 2 Jun, 2025 at 1:35 PM
Printing to the new copiers from an iPad or iPhone
We were having issues with air printing from iPads and iPhones to some of the new copiers. We have resolved that but there is a one-time configuration that ...
Tue, 20 Sep, 2022 at 1:56 PM
Cloudapper Timeclock FAQ
iPad Timeclock Troubleshooting Tips         The timeclock software is called Cloudapper.  Most problems can be resolved by restarting this app.         ß ...
Mon, 19 Jun, 2023 at 12:02 PM